Privacy Policy
Our commitment
VIP Tours El Salvador treats all customer information as private and confidential.
We do not sell, rent, trade or disclose customer information for unrelated advertising or independent marketing. Information is used only to answer inquiries, prepare quotations, coordinate itineraries, process reservations, provide agreed services, communicate changes, protect security and comply with legal obligations.
Information we may collect
Name, email, telephone or WhatsApp, country, travel dates, number of travelers, pickup and return information, experience preferences, special requests, messages you submit, language preference and limited payment transaction metadata.
How we share information
Only the minimum necessary information may be shared with PayPal for payment processing, independent providers required to deliver a service you request, hosting, CRM, email or infrastructure providers working on our behalf, and public authorities when legally required. Providers may only receive information necessary for their specific function.
Anonymous website analytics
We use our own first-party, privacy-conscious analytics to understand how the website is used. We record anonymous events such as page views, the pages and articles visited, clicks on contact, WhatsApp or booking buttons, the traffic source or campaign, the selected language, an approximate device and browser category and the country supplied by our network provider.
Each visit uses a random anonymous session identifier stored only for the duration of your browser session. We do not store full IP addresses, precise location, passwords, payment card data or authentication tokens, and we do not attempt to identify anonymous visitors personally. Analytics data is visible only to the authorized administrator, is never sold or shared for advertising, and is deleted automatically after a limited retention period. If you submit a form, the anonymous session may be linked to your inquiry so we can understand which page generated it.
Payment security
Full card information is not collected or stored by VIP Tours. Payment card numbers, CVV/security codes and online-banking credentials are processed by PayPal. We may receive limited information such as payer name, contact information, amount, currency, transaction ID and payment status. We do not have access to or store your complete payment-card credentials.
Data retention and your rights
Reasonable administrative and technical safeguards are used, but no online system can guarantee absolute security. Personal information is retained only as long as reasonably necessary for the service, legal obligations, transaction records or dispute resolution.
You may request access, correction, deletion, restriction or withdrawal of consent when applicable. Requests may be sent to viptours.elsalvador@gmail.com or WhatsApp +503 7898 2108. If analytics or advertising cookies are added later, they will be disclosed and managed through an appropriate consent mechanism. Information about children must be provided only by a parent or legal guardian.
Non-waivable rights
This policy does not replace mandatory consumer rights. Applicable non-waivable laws prevail.