Refund Policy
When refunds apply
There are no refunds except: a refund expressly provided by the Cancellation Policy, a refund required by applicable mandatory law, a refund agreed in writing by VIP Tours, a refund for an undelivered VIP Tours service when legally required, or any third-party amount that the independent provider actually returns and that must be passed to the customer.
Non-refundable situations
Completed or partially consumed services are non-refundable, except where mandatory law requires otherwise. No-shows and customer-caused missed activities are non-refundable.
How refunds are processed
Approved refunds are normally returned through the original payment method when possible. PayPal or your financial institution may require additional processing time. VIP Tours does not control PayPal's or a financial institution's internal processing periods.
Non-waivable rights
This policy does not limit statutory withdrawal, payment-reversal or consumer-protection rights that cannot legally be waived.